FAQ
1GM GUEST CLUB
This iconic fashion house was founded in 2016 by
GM David.
Our clients include Premier League athletes and personalities from around the world.
GM GUEST CLUB success has been phenomenal since its opening and quickly became known worldwide.
A little backstory for you guys:
Due to the hard work of GM DAVID over the years, he was also able to buy BRANDSTYLES over.
One of the best website for designer clothes in that time.
After running GM GUEST CLUB and BRANDSTYLES from 2016 to 2023.
GM DAVID had to sell Brandstyles in 2023, due to his new adventure in the business world, opening his own restaurant
RICCI (www.instagram.com/riccihammamet).
Since GM David's restaurant is thriving and listed as the best restaurant in the city, we are excited to announce that GM DAVID is now fully back to work on GM GUEST CLUB, as he promised all his loyal clients.
2DELIVERY
Your order will be shipped using the courier company that is best suited for your country.
The package is anticipated to arrive within 7-15 business days. Each order is accompanied by a tracking number, and all deliveries necessitate a signature upon receipt. It is the customer's responsibility to track the order through track&trace.
You will receive your tracking number through the provided contact information.
Additionally, feel free to contact us via WhatsApp at any time to inquire about your tracking number.
3RETURNS AND EXCHANGES
GM GUEST CLUB accepts returns for an exchange or credit if you are not completely satisfied with your order.
In the event of an exchange, all returned items must be in their original condition.
When making an exchange return, the shipping cost is the responsibility of the buyer.
When sending the product back to us, please ensure it arrives at our office. Use a reliable shipping company like DHL and also communicate the tracking number to us. If the package is blocked by customs, it will be the responsibility of the buyer.
We will only accept a return if the item is new and unused. We will not accept any item that shows indications of being worn, washed, or altered. Please ensure the item is stored in a clean and smoke-free environment with all the manufacturer's respective packaging and tags attached.
Contact us if you wish to make an exchange, and we will provide you with the address to send it back.
4SHIPPING EXCEPTION
In certain countries, it is advisable to avoid specific customs processes. For the following countries: Greece, Switzerland, Romania, Bulgaria, Slovakia, Hungary, Slovenia, Austria, and Czech Republic, we have established a procedure. For clients in these countries, we will initially dispatch your order to our office in Belgium, and from there, we will proceed with the shipment to the designated countries mentioned. This approach is designed to streamline the customs process and ensure a smoother delivery for our valued customers in these regions.
5TAXES
Customs is a common term in international shipping that refers to the duties, fees, or taxes imposed on goods transported from one country to another. These costs vary depending on the item and country and are in addition to the carrier's cost to ship goods. Taxes typically range from 15 to 50 euros at maximum. These costs can apply to anyone receiving goods from international shipping.
As an online e-commerce website, we want to emphasize that we have no control over customs taxes. Since taxes are applied by the government, they fall under the responsibility of the buyer. It's important for customers to be aware of and prepared for potential customs fees when receiving international shipments. If you have any questions or concerns regarding customs taxes, feel free to reach out to us for more information.
6ANNUAL HOLIDAY
Our annual holiday occurs consistently each year during the same period, from January 15th to February 09th.
During this time, our operations will be temporarily paused, and we appreciate your understanding and patience. If you have any inquiries or need assistance, kindly reach out to us before or after this holiday period, and we'll be happy to assist you. Thank you for your cooperation.
7PAYMENTS
STRIPE
Stripe is among the most robust payment gateway solutions in use today. Our company is now fully supporting Stripe.
You can choose to pay with :
Visa, MasterCard, American Express, JCB, Discover, and Diners Club.
Stripe also support : Bitcoin, Apple Pay, Android Pay, 3D Secure, SOFORT, iDEAL, Giropay, Bancontact, SEPA direct debit and Alipay.
8BANK TRANSFER
PAYMENT
When you reach the payment stage, you'll have two options:
- Stripe
- Bank transfer
If you choose the bank transfer option, you'll receive the required bank details to complete your payment to our company account.
9TERMS
&
CONDITIONS
This website is operated by GM GUEST CLUB. Throughout the site, the terms “we,” “us,” and “our” refer to GM GUEST CLUB. GM GUEST CLUB offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
10COUPON CODE
WE LOVE OUR CUSTOMERS
Without the incredible trust placed in us since 2016, we wouldn't be here today! To show our gratitude to our loyal customers, we're offering an unlimited coupon code for everyone.
GM GUEST CLUB
Enjoy a year-round discount of -10%
(Ask for your coupon code on our WhatsApp)